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HelpDesk
Your first point of regular contact with us will be with our HelpDesk. The purpose of the HelpDesk is to allow you fast contact with a real person who knows about you and your business. Your call or email triggers the creation of a Help Ticket to track the entire support process. The HelpDesk is managed on a rotating basis with the same people who work at your site. In addition to their technical expertise, their job is to be familiar with your people, systems, business process and business priorities. We maintain extensive remote support technology that allows us to connect to most of your workstations and servers to provide very fast assistance, as well as continuous remote monitoring software. If we are not able to solve the problem via the phone and remote support, the HelpDesk will schedule a site visit by an appropriate technician.



The HelpDesk is our central collection point for our support information and history, which is assessable not only from within our office, but is also deployed to secure handheld PDAs for field access. Key equipment at your site is tagged with an InteliGro bar code that links the equipment to its support history and configuration information. This provides fast access to critical information when necessary and provides continuity of service among the technicians who support your site.

To submit a support issue to our HelpDesk, please email it to support@inteligro.com

 




InteliGro Business Associates, Inc.
760.945.7140 FAX: 760.727.5111


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